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Privacy Policy

Last updated: July 8, 2026

SocialHalo ("we", "us") is a social-media analytics and AI content-intelligence service operated by Frontier Digital Marketing and available at socialhalo.io. This policy explains what data we collect, why, and the choices you have. Questions: elliot@frontierdigitalmarketing.com.

Data we collect

  • Account information — your name, email address, and a hashed password when you sign up, plus workspace names and team membership.
  • Connected social accounts — when you connect a platform (YouTube, TikTok, Instagram), we store the OAuth tokens the platform issues. Tokens are encrypted at rest (AES-256-GCM) and used only to fetch your analytics data.
  • Platform analytics data — post metadata, performance metrics, audience demographics, and comments retrieved from the platforms you connect, used to power your dashboards and AI analyses.
  • Payment information — handled entirely by Stripe. We never see or store your card number; we keep only your Stripe customer reference and subscription status.
  • Usage data — standard server logs (IP address, browser type, pages requested) for security and reliability.

How we use your data

  • To provide analytics dashboards, scheduling, reports, and alerts for your workspaces.
  • To generate AI analyses: relevant post data from your workspace is sent to Anthropic's Claude models for processing. Anthropic does not use this data to train its models.
  • To send transactional email (account verification, password resets, invitations, billing notices).
  • To secure the service (rate limiting, fraud prevention, audit logs).

We do not sell your personal data, and we do not use it for third-party advertising.

Service providers

We share data only with the processors required to run the service:

  • Vercel (application hosting) and Railway (background processing)
  • Supabase (database and file storage)
  • Anthropic (AI analysis processing)
  • Stripe (payments and billing)
  • Resend (transactional email)
  • Google (YouTube), TikTok, and Meta APIs (data retrieval for accounts you connect)

YouTube API Services

SocialHalo uses YouTube API Services. By connecting a YouTube account you agree to the YouTube Terms of Service, and Google's Privacy Policyapplies to data Google processes. You can revoke SocialHalo's access to your YouTube data at any time via Google security settings or by disconnecting the account in SocialHalo Settings. We refresh stored YouTube data periodically and delete it when you disconnect the account or delete your workspace.

TikTok and Meta platform data

Data retrieved from TikTok and Meta (Instagram) APIs is used solely to display your analytics and generate insights inside your workspace, is retained only while the account remains connected, and is deleted when you disconnect the account or delete your workspace, consistent with each platform's developer terms.

Cookies

We use only essential cookies: a session cookie to keep you signed in and short-lived cookies during OAuth connection flows. We do not use advertising or cross-site tracking cookies.

Data retention and deletion

We keep workspace data while your account is active. Disconnecting a social account removes its stored tokens; deleting your account or workspace removes the associated data from our production systems within 30 days (backups age out on a rolling schedule). To request deletion or a copy of your data, email elliot@frontierdigitalmarketing.com.

Your rights (GDPR / CCPA)

Depending on where you live, you may have the right to access, correct, export, restrict the processing of, or delete your personal data, and the right not to be discriminated against for exercising those rights. We honor these requests for all users regardless of region — contact us at the email above and we'll respond within 30 days.

Security

All traffic is encrypted in transit (TLS). Social OAuth tokens are encrypted at rest. Access to production systems is restricted and audited. No method of storage is 100% secure; if we learn of a breach affecting your data we will notify you promptly.

Changes

We'll post any changes to this policy here and update the date above. Material changes will be announced by email to account holders.