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Terms of Service

Last updated: July 8, 2026

These terms govern your use of SocialHalo, a social-media analytics and AI content-intelligence service operated by Frontier Digital Marketing ("SocialHalo", "we", "us") at socialhalo.io. By creating an account you agree to them.

1. Your account

You must provide accurate information and keep your credentials secure. You are responsible for activity in your workspaces. You must be at least 16 years old and authorized to connect any social accounts you connect.

2. Plans, billing, and tokens

  • Paid plans (Creator, Creator Pro, Agency) bill monthly through Stripe and renew automatically until canceled. You can upgrade, downgrade, or cancel anytime from Settings; cancellation takes effect at the end of the current billing period.
  • Each plan includes a monthly AI token allowance. Unused allowance does not roll over. Optional one-time token packs extend a month's allowance and expire 90 days after purchase. Token packs are non-refundable once consumed.
  • If a renewal payment fails we'll retry and notify you; continued failure downgrades the workspace to the Free plan. Your data is retained.

3. Acceptable use

  • Don't attempt to access other tenants' data or probe the service's security.
  • Don't resell or white-label the service without a written agreement.
  • Don't use the service to violate any platform's terms (YouTube, TikTok, Meta) or any law.
  • Don't use automated means to scrape the service or abuse AI features beyond fair usage.

4. Your data and content

You retain all rights to your content and analytics data. You grant us the limited license needed to store, process, and display it to you and your team, including sending relevant workspace data to our AI processor (Anthropic) to generate the analyses you request. Reports you export are yours.

5. AI output

AI analyses are generated from your data and cite their evidence, but they are recommendations, not guarantees. You are responsible for decisions made from them.

6. Third-party platforms

Connections to YouTube, TikTok, and Instagram depend on those platforms' APIs and policies. Features may degrade or become unavailable if a platform changes or revokes API access; that does not constitute a breach of these terms. Use of YouTube features is also subject to the YouTube Terms of Service.

7. Availability and support

We aim for high availability but the service is provided "as is" without a formal SLA on self-serve plans. Support is provided by email at elliot@frontierdigitalmarketing.com.

8. Termination

You can delete your account at any time. We may suspend or terminate accounts that violate these terms, with notice where practicable. On termination we delete workspace data per the Privacy Policy.

9. Disclaimers and liability

To the maximum extent permitted by law, we disclaim implied warranties and our total liability for any claim is limited to the amounts you paid us in the 12 months before the claim arose. We are not liable for indirect, incidental, or consequential damages.

10. Changes to these terms

We may update these terms; material changes will be announced by email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.